At thefuturx, we prioritize customer satisfaction and want you to have the best experience shopping with us. If you’re not fully satisfied with your purchase, here’s our hassle-free return process.
Eligibility for Returns
Items can be returned within 07 days from the date of delivery.
The product must be unused, undamaged, and in its original packaging with all tags, manuals, and accessories intact.
Health-related items like health tracker rings and bracelets must not be tampered with for hygiene and safety reasons.
Non-Returnable Items
Products purchased on sale or as part of a promotion.
Customized or personalized items.
Items that show signs of wear or damage caused by improper use.
Steps to Request a Return
Email us at [thefuturx.ptx@gmail.com] with your order details (order ID, item, and reason for return).
Our team will review your request and respond within 48 hours.
Upon approval, we’ll provide instructions for shipping the product back to us.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Ensure the item is securely packaged to prevent damage during transit.
Refund Process
Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 5-7 business days to your original payment method.
Exchanges
We only replace items if they are defective or damaged. For exchanges, follow the same process as returns.
Contact Us
For any questions or concerns regarding returns, feel free to reach out at email Supports (thefuturx.ptc@gmail.com) or through our Contact Us page.
